Privacy Policy

Last updated: March 31, 2026

1. Introduction

NoVacancy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at novacancyhq.com (the "Site") and our review management services (the "Service").

2. Information We Collect

Information you provide: When you subscribe to or use the Service, we may collect your name, business name, email address, and payment information (processed securely by Stripe — we never see or store your full card number).

Google Business Profile data: When you grant us manager access to your Google Business Profile, we can view your business reviews, reviewer names, review content, and star ratings. We use this solely to perform the Service.

Usage data: We may automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time spent on pages, referring website, and device information.

3. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience and understand how the Site is used. You can adjust your browser settings to block cookies at any time.

4. How We Use Your Information

We use your information to provide the review response Service, process payments, communicate with you about your account, send your monthly review report, improve the Service, and comply with legal obligations.

5. How We Share Your Information

We may share information with service providers who assist us in operating the Service, including Stripe (payment processing) and Google (Business Profile access). We do not sell your personal information. We may also disclose information if required by law or to protect our legal rights.

6. Google Business Profile Access

We access your Google Business Profile solely to read and respond to reviews. We will not modify your business information, photos, hours, or any other profile data unless you explicitly request it. You can revoke our access at any time by removing us as a manager from your profile.

7. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your subscription is active and for a reasonable period afterward for record-keeping purposes. If you cancel and request deletion of your data, we will remove it within 30 days.

9. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site or Service constitutes acceptance of any changes.

11. Contact Us

If you have questions about this Privacy Policy, contact us at